Please read this before accepting a remote session from one of our technicians.
This disclaimer applies whenever an IT Tech Expert technician connects to your computer remotely to assist with a technical issue. Accepting a remote session means accepting the terms below.
A remote support session is one where an IT Tech Expert representative connects to your desktop over the internet, with your permission, to diagnose or resolve a technical issue. It applies to sessions arranged by phone, by email, through the helpdesk, or through the enquiry form on this website.
By requesting and accepting a remote session from a IT TECH EXPERT representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. IT TECH EXPERT does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the IT TECH EXPERT software or system performance.
IT TECH EXPERT recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing IT TECH EXPERT operator to initiate a remote support session. IT TECH EXPERT further recommends that you remain seated at your desktop throughout the entire remote session.
IT TECH EXPERT will call before any session is established and agreed upon.
Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. IT TECH EXPERT will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.
IT TECH EXPERT continuously undertakes to take the utmost care when in use of your computer. However IT TECH EXPERT cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.
You will be invoiced. Remote support billing gets calculated at 15 min increments.
That all remote work is billable in 15 minute increments and will be invoiced or if you are a SLA customer, added to the SLA hours.
Please contact us for pricing if unsure.
